INTERNATIONAL SHIPPING POLICY
International Shipping Terms & Conditions
Prices are shown in US dollars. For conversion, we recommend using our Currency Converter at the top of our website.
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.
When "Fast International Shipping" method is selected, orders will be shipped by a carrier of our choice (USPS, DHL, or UPS). Typical transit time will be 2-4 business weeks.
hazardous, oversize and easily damaged items cannot be shipped internationally. These product types include all:
Some brands may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you in the checkout process on our site. If you are visiting the US we can ship any product to your hotel or any UPS store for pickup.
Returns / Exchanges
Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to Firstgearcycling upon delivery will be rejected.
All other applicable conditions and terms of our Return & Refund Policy apply to international returns.
For warranty claims please contact Firstgearcycling Customer Service. While Firstgearcycling will assist international customers with warranty claims, items may need to be shipped to the U.S. for inspection. The customer will be responsible for these additional back and forth shipping charges.
To place an international order, please add the items you are interested in to your shopping cart and utilize our standard checkout to place your order. Shipping costs will be calculated for your review prior to entering your payment information. International customers with questions can contact a Geek for assistance at +1-(876)-817-7871.